Terms & Conditions

Welcome to House of Merchandise. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

  • This website is operated by House of Merchandise
  • These Terms apply to all visitors, users, and customers.
  • We reserve the right to modify, update, or change these Terms at any time without prior notice. Continued use of the website after changes implies acceptance.

2. Products and Services

  • We provide customized corporate merchandise, promotional items, and gift products.
  • Product descriptions, images, and specifications are for reference only. Minor variations in color, size, or design may occur.
  • Customization is subject to artwork approval and feasibility.

3. Orders and Payments

  • Orders can be placed directly through our website or by contacting our sales team.
  • Prices listed are in INR (₹) and are exclusive of applicable taxes, duties, and shipping unless stated otherwise.
  • We accept payments via [UPI, Net Banking, Credit/Debit Cards, Wallets, or any approved payment gateway].
  • Full payment (or agreed advance) must be received before order processing.

4. Shipping and Delivery

  • Delivery timelines vary based on product type, customization, and destination.
  • Risk of loss passes to the customer once the order is handed over to the carrier.
  • We partner with reliable logistics providers; however, delays due to unforeseen circumstances (weather, strikes, courier issues, etc.) are beyond our control.

5. Cancellations, Returns, and Refunds

  • Cancellations: Orders once confirmed cannot be canceled for customized products.
  • Returns: Non-customized items may be returned within 7 days of delivery if unused and in original packaging.
  • Refunds: Refunds (if applicable) will be processed within 7–10 business days via the original payment method.
  • We do not accept returns or refunds for personalized/customized products unless defective or damaged in transit.

6. Intellectual Property

  • All website content, including text, logos, images, product designs, and graphics, is the property of House of Merchandise and protected under applicable copyright and trademark laws.
  • Customers must ensure they have the right to use any logos, brand names, or designs submitted for customization. We are not liable for copyright/trademark infringements in customer-provided artwork.

7. Limitation of Liability

  • We strive to ensure accuracy but make no warranties about completeness, reliability, or availability of products.
  • Our liability is limited to the value of the product purchased.
  • We are not liable for any indirect, incidental, or consequential damages arising from use of our products or services.

8. Privacy

  • Your personal data is collected, stored, and processed in accordance with our Privacy Policy.
  • We do not share customer data with third parties except as required for order processing or by law.

9. Governing Law and Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.

10. Contact Us

For any queries regarding these Terms, please contact us at:
  • Office #121, 1st Floor, East Wing, Aurora Towers, Above PNB, MG Road, Camp, Pune 411001, Maharashtra.
  • +91-9890102300
  • 020 2998 2337